Service Interruption UTmail+ October 11-13, 2013: Upgrade to Student Email Service and Associated Web Apps (UTmail+)

PDAD&C #18 2013-14

To:  PDAD&C 
From:  Cheryl Regehr, Vice-President and Provost 
Date:  September 12, 2013
Re:  Service Interruption UTmail+ October 11-13, 2013: Upgrade to Student Email Service and Associated Web Apps (UTmail+) 

A necessary upgrade of UTmail+ has been scheduled for October 11 to 13. During this time students and alumni will NOT have access to UTmail+. The service outage will begin on Friday, October 11, 2013 at 4:00 P.M. with service restored on or before Sunday, October 13.
During the outage period, students and alumni using UTmail+ will not be able to access e-mail or use other associated Office Web Apps.

Faculty and staff using the UTORexchange and UTORmail services will continue to have access and will NOT be affected by the outage.

Please note that only UTmail+ applications are affected. ROSI (Student Web Services), Portal (Blackboard) and other services using Web login are NOT affected by the upgrade.

Notification of the upgrade and the required service outage will begin immediately to students, faculty and staff via the Portal (Blackboard), the Student Web Service (ROSI's SWS), the Scotiabank Information Commons and help desks across the campuses, student newspapers and digital signage. Any assistance that you can provide in spreading the word among your communities would be greatly appreciated.

In terms of potential impact, students - for example - will be unable to submit assignments via UTmail+ during this period, although options for submitting through Blackboard will still be available. Messages may be sent by an instructor to affected student e-mail accounts, but instructors should note that delivery will not occur until after service is restored.

Since the summer of 2011, over 130,000 students and alumni have enjoyed the enhanced features of UTmail+ hosted on Microsoft's Live@edu platform. This upgrade will bring the University in line with Microsoft's current version of its free Office365 software suite.

Significant benefits include:
- Better integration with Office365 applications (including Word and Excel);
- Improved capabilities for document collaboration; and
- Access to increased communication capabilities with Lync, Microsoft's web-based phone, instant messaging and conferencing tools.

Information Technology Services (ITS) will post updates on the upgrade's progress at

For more information regarding the upgrade please go to: